Refund & Cancellation Policy

Every new shop can evaluate the platform on the free plan/trial before paying. We encourage you to use the trial to confirm the Service fits your needs — no payment is required during the trial.

Paid plans are billed in advance for the chosen cycle (monthly or yearly). Access to paid features is granted immediately after a successful payment.

Because the full Service is available to evaluate for free before purchase, subscription fees are generally non-refundable once a billing term has started.

If you were charged due to a verifiable technical error (e.g., a duplicate charge or a charge after a confirmed cancellation), contact us within 7 days and we will investigate and refund eligible amounts.

Consumable add-ons such as purchased SMS credits are non-refundable once credited to your account, as they are used to send messages on your behalf.

Partial or unused periods of an active subscription are not refundable upon cancellation.

You can stop using the Service at any time. A subscription simply does not renew unless you purchase a new term.

When a paid term expires without renewal, your shop is downgraded to the free plan after the grace period; your data is preserved and you can renew later.

Email support@yourdomain.com from your registered address with your shop name, the transaction reference, and the reason. Approved refunds are issued to the original payment method.

Eligible refunds are typically processed within 7–14 business days, depending on your bank or payment provider.

We may update this Policy from time to time. Questions: support@yourdomain.com.